Performance Measures

In healthcare, the terms
“balanced scorecard” and a “dashboard” are used to describe
performance measurement tools that are broad in scope but summarized in a few
key indicators. In this assignment, you will create a specific dashboard for an
operating unit of a healthcare organization.

Tasks:

• Select and describe a specific healthcare operating unit. Examples are an emergency
  department, a surgical service, a specific nursing unit, and a physician’s
  office practice. Select a type of healthcare service you are familiar
  with.  Choose emergency department
• Locate at least three recent (within the past four
  years) journal articles from professional and peer-reviewed journals
  that discuss dashboard, balanced scorecard, or performance measurement.
  Write a brief review of the articles, giving complete citations.
• On the basis of the literature review and your
  knowledge of the unit, create four categories of measurement. They must
  include both clinical and financial categories. Describe the categories
  and write a justification for each.
• For each category, create at least three specific
  performance measures. For each measure, describe how it is calculated and
  where the data can be found.
• Explain how the performance measures may change if the
  unit of analysis is the organization as a whole and not the specific
  operating unit.

Submission Details:

• Present your analysis as a 5-page report in a Microsoft
  Word document formatted in APA style.
• On a separate page, cite all sources using APA format.