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Performance Measures

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In healthcare, the terms
“balanced scorecard” and a “dashboard” are used to describe
performance measurement tools that are broad in scope but summarized in a few
key indicators. In this assignment, you will create a specific dashboard for an
operating unit of a healthcare organization.


  • Select and describe a specific healthcare operating unit. Examples are an emergency
    department, a surgical service, a specific nursing unit, and a physician’s
    office practice. Select a type of healthcare service you are familiar
    with.  Choose emergency department
  • Locate at least three recent (within the past four
    years) journal articles
    from professional and peer-reviewed journals
    that discuss dashboard, balanced scorecard, or performance measurement.
    Write a brief review of the articles, giving complete citations.
  • On the basis of the literature review and your
    knowledge of the unit, create four categories of measurement. They must
    include both clinical and financial categories. Describe the categories
    and write a justification for each.
  • For each category, create at least three specific
    performance measures. For each measure, describe how it is calculated and
    where the data can be found.
  • Explain how the performance measures may change if the
    unit of analysis is the organization as a whole and not the specific
    operating unit.

Submission Details:

  • Present your analysis as a 5-page report in a Microsoft
    Word document formatted in APA style.
  • On a separate page, cite all sources using APA format.

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